Student Behaviour Management Framework
Partnership Meeting - Progression Coach & Tutor
Verbal Warning - Progression Coach & Course Leader/Programme Area Leader (PAL)
Written Warning - Progression Coach & PAL/Curriculum Manager
Final Written Warning
* If you are under eighteen years of age your parent or guardian will be invited to each of these stages. If you are over eighteen years of age a person of your choice may accompany you to the interview.
What the procedure involves (from the student point of view)
Full Time Students:
Draw the grievance to the attention of your Progression Coach or other member of staff e.g. lecturer, counsellor, Student Services/Student Union staff etc. It is envisaged that many complaints can be resolved at this stage either by discussion with your tutor or by the tutor discussing the problem with appropriate staff if they feel the matter can be dealt with simply. If this is not the case or if you are not content with the outcome then you may progress the complaint to stage 2. This should be done within 5 working days.
Work Based Learning Apprentices should initially contact their Assessor or Placement Officer in the event of a complaint. Letters/telephone calls of complaint. When a complaint is received in the form of a telephone call or letter of complaint the member of staff receiving this will complete a complaints form on behalf of the complainant.
Part Time Students/Non-students
The procedure is as described above but as a part time student or non-student has no personal tutor you should contact one of the other parties mentioned i.e. lecturer, counsellor, Student Services staff etc
Letters/Telephone Calls of Complaint
When a complaint is received in the form of a telephone call or letter of complaint the member of staff receiving this will complete a complaints form on behalf of the complainant.
Complete and sign a Complaints/Grievance Form available from Reception/Student Services on any College site. This form should be forwarded to the Customer Services Manager who will acknowledge receipt of the Form within 5 working days. Alternatively complaints may be made by e-mail and sent to firstname.lastname@example.org.
The matter will be fully investigated by an appropriate manager designated by the Customer Services Manager. You will be notified of the outcome where possible within a further 10 working days. If you are dissatisfied with the outcome of the decision you may choose to progress the complaint to stage 3 again within five working days.
If you are still not satisfied then you may appeal and an appropriate member of Senior Management will be supplied with all of the documentation submitted in relation to the earlier stages of the procedure and will consider your complaint. He/she will send you a copy of their decision in writing within 10 working days of receiving your appeal.