Aerial image of the main building at East Durham College's Peterlee Campus

Complaints Policy

It is accepted that in any college there will be times when a student, group of students or member of the community, feel they have reasons to feel aggrieved at their treatment.

It is therefore essential that the College has a proper mechanism to allow such persons to bring this complaint to the attention of the management of the College and to ensure that the management deals with it in a fair and equitable manner.

Should complainants require alternative methods of communication other than via email at complaints@eastdurham.ac.uk in writing they can make a request verbally to a member of the college management team.

Please see the complaints procedure document below for further details.

East Durham College - Complaints Procedure General Document

CP1 - Complaints Form

Higher Education

University of Sunderland

The above procedure relates to all students studying at EDC. However, where a complaint relates to a Higher Education courses at East Durham College delivered in partnership with the University of Sunderland and where you are not satisfied with the resolution offered by EDC, you may wish to take your complaint to the university if you are not satisfied with our response. All students on higher education courses are able to bring a complaint that occurred on or after 1 September 2015 to the Office of Independent Adjudicator. It would be expected that if an HE student were unhappy about their HE course, they would go through college complaints procedure first. Where the response is still deemed to be unsatisfactory, the student should then follow the University of Sunderland internal complaints procedure first, before complaining to the OIA. You can find full details of the University of Sunderland’s Student Complaints Procedure in the University Student Handbook or at https://services.sunderland.ac.uk/academicregistry/academicqualityhandbo...

University of Teesside

The above procedure relates to all students studying at EDC. However, where a complaint relates to a Higher Education courses at East Durham College delivered in partnership with the University of Teesside where you are not satisfied with the resolution offered by EDC, the University’s Complaint Application Packs, which includes a copy of our Student Complaints, Policy & Procedure can be found here: http://www.tees.ac.uk/docs/index.cfm?folder=student regulations&name=University Application Packs, or please email oscar@tees.ac.uk or call 01642 342 322