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Business & Tourism Operations

Course Level: 

Level 2

Job opportunities after this course: 

By choosing to study this course, you will be introduced to a range of exciting career opportunities, across multiple industries, you could be a receptionist, office junior, sales executive, resort rep, travel agent and cabin crew through to setting up your own small business to becoming a CEO of a global brand. Some of the leading people in the international travel & tourism industry began their career from starting small and growing their business to become a world leader in Business, Aviation, Travel & Tourism and Customer Service. You could be the next Richard Branson
(Virgin Atlantic, Virgin Money), Peter Jones (Dragon’s Den), John Hays (Hays Travel Ltd), Paris Hilton (Hilton Hotels) or James Dyson (Dyson Ltd)

Overview of the course: 

This new and exciting Level 2 combined programme includes three qualifications that are fully integrated across the areas of Business, Tourism and Event Planning Sectors. Explore the globe through your study of these joint courses and challenge yourself to be the next big business entrepreneur or leading travel expert.

Entry requirements: 

4 GCSE's Grade 3/D including Maths and English Entry onto any course at East Durham College is subject to final approval from the Assistant Principal. Where relevant, the term ‘entry requirements’ also includes DBS checks, references, fitness to practice, etc.


• Enterprise in the Business World

• Planning an event

• Market research & marketing methods in event planning

• The UK Travel & Tourism Sector*

• Finance for Business*

• Human resource planning at events

• UK Travel & Tourism Destinations

• Principles of Customer Service

• Communication & customer service at events

• International Travel & Tourism Destinations

• Sales & Personal Selling

• Event review & evaluations

• Factors Affecting Worldwide Travel & Tourism

*Externally Examined Units.

How is the course assessed?: 

The course is assessed through formal examinations and a series of assignment tasks including written, tasks, group assessments, practical and role-play situations.

Further study options after this course: 

There are opportunities to progress onto a level 3 programme of study with either the Peter Jones Enterprise Academy or to study a BTEC L3 Diploma in Travel & Tourism . There are also further opportunities to study at university.

Length of the course: 

1 Year Full-Time


Peterlee Campus

When does the course start: 

September 2019

More important information about this course:


*We make every effort to publish correct fees, however all fees are subject to change. Fees are correct as at the current time (20 Sep 2019 19:10) and are subject to change up to the date of enrolment. Fees quoted are payable annually

The following information comes from Career Explorer, an online tool designed to help you research your education and career options. Here you will find information on jobs right here in the region, including links to actual job vacancies, potential earnings and our courses that can help you achieve an outstanding future. Click here to explore Career Explorer further..

How to apply: 

To apply online for this course, please click on the 'Apply for this course' button below.

Alternatively, if you need assistance with your application or you would like to apply over the phone or using a paper-based application form, please call Student Services on 0191 518 8222.

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