Print Friendly, PDF & Email

DL NCFE Level 2 Certificate in Principles of Customer Service

Course Level: 

Level 2

Overview of the course: 

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Entry requirements: 

Eligibility Criteria
• Aged 19+ (born before 01/09/1998)
• Lived in the EU for 3 years
Entry onto any course at East Durham College is subject to final approval from the Assistant Principal. Where relevant, the term ‘entry requirements’ also includes DBS checks, references, fitness to practice, etc.

Topics: 

• Unit 1 - Principles of Customer Service and Delivery
• Unit 2 - Understand Customers
• Unit 3 - Understand Employer Organisations

How is the course assessed?: 

After the eligibility checks have been done, a Tutor is allocated to you and a further letter is sent along with your course workbooks / resource packs (please note that resource packs will not be sent out if wish to complete via eLearning, they are available online). After about 2-3 weeks the allocated Tutor will make contact with you to introduce themselves and ask how you are progressing.

Length of the course: 

You will have 24 weeks from enrolling to complete the course. You can complete the qualification online via our eLearning Assessor website or in paper-based format. Everything is done remotely via post or email, induction pack and tutor support.

Campus: 

Distance Learning

When does the course start: 

This course is learner lead, meaning you start when you have had your induction.

More important information about this course:

Fees: 

Funding is available for those who meet the entry requirements.
*We make every effort to publish correct fees, however all fees are subject to change. Fees are correct as at the current time (22 May 2019 19:09) and are subject to change up to the date of enrolment. Fees quoted are payable annually

The following information comes from Career Explorer, an online tool designed to help you research your education and career options. Here you will find information on jobs right here in the region, including links to actual job vacancies, potential earnings and our courses that can help you achieve an outstanding future. Click here to explore Career Explorer further..

How to apply: 

To apply online for this course, please click on the 'Apply for this course' button below.

Alternatively, if you need assistance with your application or you would like to apply over the phone or using a paper-based application form, please call Student Services on 0191 518 8222.

Apply for this course

If you're not quite ready to apply for this course and would like some more information or to speak to a member of staff then send us an enquiry.

Enquire about this course