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NCFE Level 2 Certificate in Understanding Working with People with Mental Health Needs

Course Level: 

Level 2

Overview of the course: 

This course introduces you to the key concepts of mental health as well as some of the common mental health issues. You will also explore the legal framework and guidance which applies to those with mental health issues, you will explore the key features of care planning and good practice throughout the care planning process. You will also look at the concept of risk assessment within mental health as well as the implications of duty of care and the dilemmas that can arise when risks have to be balanced.

Entry requirements: 

Eligibility Criteria

• Aged 19+ (19 before (born before 01/09/2001)
• Have been a legal resident of the UK continuously for the last 3 years
• Not to have completed the course before
• We are unable to offer our distance learning courses to Scotland, Wales and Ireland and to the combined authority areas identified on our postcode checker
• All distance learning courses are FREE of charge upon successful completion and achievement
• You can only apply and complete one distance learning course at a time

Entry onto any course at East Durham College is subject to final approval from the Assistant Principal. Where relevant, the term ‘entry requirements’ also includes DBS checks, references, fitness to practice, etc.


• Mental health and mental health issues
• Understand the role of the mental health worker
• Approaches to care and management in mental health
• Understand duty of care in adult and social care
• Understand change and support in relation to mental health

How is the course assessed?: 

After enrolment paperwork has been received and checked a Tutor is allocated to you and a further letter is sent along with your course login or resources. If you are completing your course paper-based you will be provided with free post envelopes so you can send your first completed assessment and carry onto the next, if you are completing your course online please check your account regularly. Your Tutor will email robust feedback and request any amendments / re-submissions that may be required.

Length of the course: 

You will have 20 weeks from enrolling to complete the course. You can complete the qualification online via our eLearning Assessor website or in paper-based format. Everything is done remotely via post or email, induction pack and tutor support. Throughout the duration of your course there is ongoing Tutor support provided over the phone and email, along with automated emails/texts from our management systems. You will be supplied with unit submission dates and your first assessment should be submitted within 6weeks, as a guidance you should allow 3-4 hours a week to answer questions. When completed assessments have been submitted and marked it then requires to be internally verified and ultimately certification will be applied for.


Distance Learning

When does the course start: 

Your start date is the day you receive your course materials or login user details.

More important information about this course:


All of East Durham College's distance learning courses are FREE of charge upon successful completion and achievement.
*We make every effort to publish correct fees, however all fees are subject to change. Fees are correct as at the current time (11 Oct 2021 12:15) and are subject to change up to the date of enrolment. Fees quoted are payable annually

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How to apply: 

To apply online for this course, please click on the 'Apply for this course' button below.

Alternatively, if you need assistance with your application or you would like to apply over the phone or using a paper-based application form, please call Student Services on 0191 518 8222.